Overstock.com - not so thrilled with them. I bought a Christmas gift thru them and it went fine. I then bought myself something from them, and promptly returned it as it was not what I wanted. I went through their website returns process to ensure proper credit, as it was an electronis item and not cheap. It took FOUR weeks for the item to be scanned back in to the Overstock warehouse. FOUR WEEKS. Now, I work in the shipping industry, and it does NOT tkae 4 weeks to get a small package from Tampa to Salt Lake City - even with the SLOWEST of services. Anyhoo - it finally showed scanned in as LATE. ???? Late?? (Electronics items have a 30 day window for return). I think NOT. It is not my fault that it took the post office FOUR WEEKS to get the dern box to you - using YOUR bar coded address label! So, I called. And complained. And got a supervisor, who couls see that the return was generated soon after I recevied it, and I got verbal confirmation that I would be getting a full refund. And, when I got home there was an email confirming the same, and advising me that my Discover card would be credited. Great. Huh? Wait…DISCOVER CARD? Ummm…..DON’T HAVE ONE! Used the Amex for this purchase! So, I guess I have to get back on the phone tomorrow! Good Times.

I alos heard from the Better Business Bureau regarding a complaint I filed against Trilegient in Connecticut. This is the company that had been charging my Mother’s credit cards for various monthly services as “Travelvantage”, “Shopping essentials”, and other such bullshit. I found out about this last summer, there was about $3000 in charges total, ranging from $9.95/month, all the way up to $179.95/month. MOm didn’t know what they were, and she just kept paying the credit card bills! I spent HOURS AND HOURS on the phone getting all of these things cancelled (until I closed the cards, they were still showing up occasionaly), and getting credits……..did al little internet search on Trilegient and found all pages and pages of random complaints and nastiness about them. They are one of these that offer “FREE” membership for 30 days, and if you do not cancel, you get screwed, or send you a $2 check, and if you cash it you are signed up for some $99 a month bullshit - they target the elderly! They were calling her and getting them to sign up for all kinds of crap! In the 8 months since my initial BBB complaint, I never heard anything. Got a response yesterday with a name and number to call - the woman states that they need my Mom’s name and address to fully investigate our claim….ummm, yeah, IT’S RIGHT ON THE FREAKING COMPLAINT BOBO! So, I’ll be giving her a call tomorrow as well, and trust me when I tell you she will be getting quite the earful! Good Times.